Frequently Asked Questions
If you have a question, please feel free to send us an email or give us a call. We’d love to assist. Otherwise you might the answer to your query here.
What is physiotherapy?
Physiotherapy treatment can aid the recovery of anyone with an injury, by assisting the healing process and reducing pain and stiffness. At Avenues Physio-Fitness our physiotherapists are highly qualified health professionals, who are trained to assess, diagnose and treat physical illness, injury and disability.
Our physiotherapists can also assist with advice on avoiding further injury and preventing re-aggravation of old injuries. If you are uninjured but want to take a pro-active approach to your health and well being then our physiotherapists can create a personalised programme customised to your lifestyle and needs.
How do I choose what treatment I require?
The highly trained physiotherapists at Avenues Physiotherapy will firstly explain your diagnosis and discuss a treatment plan that can be tailored for your specific needs and goals. After gaining informed consent treatment will commence. To ensure the best possible results your physiotherapist will use a combination of hands on manual therapy such as massage, ultrasound and mobilisation with exercise therapy such as Pilates, reformer and gym work. In addition you may be given some advice and exercises to work on at home between treatment sessions.
Which Physiotherapist do I choose?
At Avenues Physio-Fitness all our staff are highly qualified, with most having post-graduate qualifications in their specific interest area. We pride ourselves on continually up-skilling to ensure the best possible treatment and rehabilitation for our clients. We work as a friendly enthusiastic team and ensure your treatment is tailored to optimise your goals. On occasion this may mean being recommended another team member reviews as aspect of your care to provide a specific treatment approach for example in our Clinical Pilates, Hydrotherapy or Gym based sessions or Paediatric clinics.
Am I covered by ACC?
ACC is a 24 hour, 7 day a week injury cover plan for all New Zealanders and visitors to New Zealand. If you have injured yourself by accident (which includes, but is not limited to, sports injuries, lifting, twisting movements, wrenching, straining, falling, tripping, motor vehicle accidents) you could qualify for ACC Physio treatments. See the ACC website if you require more clarity around this if you are unsure if you qualify.
You can come in directly and we will apply for ACC at the time of your first appointment.– you do not need to be referred by a Doctor for Physio.
If you are covered, ACC pays part of the cost of treatment and you top up the rest.
Do I need a doctors referral ?
No. You can self refer to physiotherapy. Simply book an appointment and the physiotherapists can assist with all the necessary paper work. We can apply to ACC for you at you at your first appointment also. If your physiotherapist feels you would benefit from x-rays or an ultrasound scan that can also be organised. Likewise your physiotherapist (with your consent) can refer you to your GP and appropriate orthopaedic and sports specialists if needed.
Do I need to have a specific injury?
No. While we treat all people with a wide variety of injuries including sports and accidental injuries we also take pride in utilising all aspects of physiotherapy treatment, rehabilitation and fitness knowledge in order to provide our patients with their optimal health and fitness outcomes.
What will be the cost of treatment?
Our service charges reflect both the clinical time spent with each client and any necessary administration or research time needed to provide optimal patient care.
ACC initial appointment- $35.00- $45.00
ACC extended follow-up consultations and specialty service consultations $35.00- $45.00
ACC follow-up appointment $27.50-35.00
ACC discharge and short consultations $0-$20.00
Private Standard initial appointment- $90- $120
Private follow up appointment- $60.00- $90.00
Specialty services ACC initial appointment- $45.00
Specialty services ACC follow-up appointment- $35.00- $45.00
Specialty services private appointment -$70- $120
Tape, acupuncture, loan equipment and other consumables are an additional cost to treatment.
Payment is expected at the time of treatment.
How can I pay?
Avenues Physio-Fitness accepts payments from the following methods:
- Credit Card (Visa & Mastercard)- please note that 2.5% surcharge applies
- Southern Cross- please ensure you bring your Sothern Cross Membership number with you
- Cerebral Palsy vouchers
- Pre-approved employer direct payments
- Direct Debit/ Inernet Banking
Internet Banking payment details:
Account Name: AVENUES PHYSIO-FITNESS LTD
Account Details: 06-0869-0695363-00
Payee Details: Surname, Initials
Reference: Invoice Number (if known) or Treatment Date
Please note that all bills for services and products will need to be paid on the day of your consultation. Any outstanding debits at the end of the financial quarter will be handed over to our Debt-Collection Agency.
Why is there an ACC surcharge?
ACC contribute to the rehabilitation of your injury, by providing partial funding for the physiotherapy services offered in this clinic. Your surcharge pays for provision of accredited, skilled and experienced physiotherapists providing quality care to you. In most cases there is copayment to pay.
What happens if I need an x-ray or ultrasound or need to see a specialist?
Should your injury require further investigation, our physios can refer you to a specialist, for x-ray or ultrasound. We have a close working relationship with many of the local specialists, surgeons and radiographers, so rest assured, we will ensure you are in great hands. This will be discussed with you so you that receive the best possible care and investigation as quickly as possible.
What if I need to cancel my appointment?
Please telephone and advise us if you find yourself unable to attend an appointment. We do require a minimum of four hours notice of cancelllation of an appointment. Appointments not cancelled at least four hours before the appointment time may incur a $25 charge.
What should I wear for treatment?
Loose fitting casual clothing is best. Wear shorts if you have a hip, knee or foot injury. We do have shorts and singlets should you not bring yours in.
Can I get a membership to your gym?
Yes! Clients are welcome to join our gym to continue an independent exercise program. This will allow you to improve and maintain all of the health benefits you have experienced as a patient, at a relatively low cost, with physiotherapists surrounding you to assist you are required. Our gym costs are through a concession card ($40.00 for 10 admissions) or through our combined monthly unlimited group class and gym access memberships.
Is your clinic wheelchair accessible?
Yes! Our clinic is fully wheelchair accessible including toliets and there is plenty of wheelchair accessible carparking within the plaza. Our large clinic rooms and gym space are also well designed for all of our clients.