Suggestions, Complaints & Compliments

We welcome any feedback on our physiotherapy or fitness services. Please contact our reception team or our clinical director, Claire Lovelace, by email or (07) 5790421.

If you are not happy with the services and support you receive from Avenues Physio-Fitness, or any other healthcare practitioner, you can:

  • Talk to the person you are not happy with.
  • Ask your family member or friend to help you make a complaint.
  • Call 0800 55 50 50 and ask for a Health and Disability Advocate.
  • Call 0800 11 22 33 to make a complaint with the Health and Disability Commissioner.

For more information, please see the Health & Disability Commissioner website,

In New Zealand, when you use a health or disability service, you have rights.