Suggestions, Complaints & Compliments

We welcome any feedback on our physiotherapy or fitness services. Please contact our reception team or our clinical director, Claire Lovelace, by email office@avenuesphysiofitness.co.nz or (07) 5790421.

If you are not happy with the services and support you receive from Avenues Physio-Fitness, or any other healthcare practitioner, you can:

  • Talk to the person you are not happy with.
  • Ask your family member or friend to help you make a complaint.
  • Call 0800 55 50 50 and ask for a Health and Disability Advocate.
  • Call 0800 11 22 33 to make a complaint with the Health and Disability Commissioner.

For more information, please see the Health & Disability Commissioner website, https://www.hdc.org.nz/

In New Zealand, when you use a health or disability service, you have rights.